OPS Outreach Case Manager

ABOUT RYTHER:
Helping children, youth, young adults, and their families find their path to healing and hope is at the core of our work. We can only achieve this by striving for excellence and providing an array of services that are needed and wanted by the community we serve. We are continuing to expand our service array and locations where we provide services, with therapists in more schools and social service agencies. As we expand our services to serve more than 800 children, youth, and young adults each month – regardless of payer, gender identity, sexual orientation, race or ethnicity, or place of origin – we do so with the intention that we would want our own families to use these services should they need them. The staff at Ryther are committed to creating and maintaining a culture that is informed and reflective of trauma recovery and racial equity and social justice principles.

ABOUT THE ROLE:

As part of a multi-disciplinary treatment team, the Outpatient Services Outreach Case Manager will provide targeted outreach to youth, young adults, and caregivers in the outpatient programs who are struggling to engage.  Utilizing outreach and case management techniques, this role will support clients in understanding and accessing appropriate treatment and health promotion resources.

KEY AREAS OF RESPONSIBILITY:

  • Engage clients in various on-campus and community settings including schools, satellite offices, homes, housing programs, etc.

  • Develop and implement strategies, along with multi-disciplinary team members, to provide outreach services to hard-to-reach youth, young adults, and caregivers currently enrolled in one of our outpatient programs.

  • Develop knowledge in peer support, community resources, education, housing, and food resources aimed at helping clients connect to resources related to managing physical and behavioral health issues.

  • Utilize a wide variety of case management and outreach interventions to meet clients’ needs and engage them to reconnect to services.

  • Maintain case records in accordance with licensing, accreditation, and agency requirements.

  • Maintain appropriate personal and professional boundaries with clients, families, co-workers, and community resources.

  • Maintain all necessary credentials per agency and licensing requirements.

  • Demonstrate a high degree of skill in communication and positive interaction with all Ryther employees, prospective employees, external agencies/companies, and the community at large.

  • Provide resources and community linkages to clients to remove barriers to accessing treatment.

  • Collaborate with counselors, therapists, doctors, supervisors, and other providers on the client’s team to provide timely care to clients and monitor safety concerns.

  • Awareness of suicide warning signs and makes referrals when necessary to appropriate providers.

  • Approach clients in a culturally relevant manner that reflects the agency and program philosophy and values.

  • Provide referrals and linkages to clients and system partners.

  • Assist clients in navigating systems to have their needs met.

  • Attend and participate in clinical consultation, staff meetings, and supervision appointments.

  • Document all encounters with clients and beneficiaries within the appropriate Electronic Health record system, adhering to requirements of MCO’s and HCA.

  • Implement Ryther’s trauma-informed care and social justice & equity models across all areas of work.

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ESSENTIAL JOB REQUIREMENTS

  • Commitment to the Purpose, Vision, and Values of the agency.

  • Accredited bachelor’s degree in behavioral science and two years relevant experience, preferably in social or vocational services with young people, or a master’s degree in a mental health-related field.

  • Be at least 21 years of age.

  • Acceptance of a variety of lifestyles, behaviors, cultural, and spiritual practices.

  • Ability to maintain awareness of culturally relevant issues while interacting with children, families, co-workers, and community members.

  • Access to reliable transportation and ability to meet clients throughout King County as needed.

  • Ability to handle environments that may include high levels of stress and uncertainty.

  • Understanding of human development, child psychology, and basic understanding of psycho-pharmacology.

  • Awareness of the public mental health system.  Ability to work effectively with individuals with complex needs and multi-system involvement.

  • Ability to operate as a member of an interdisciplinary treatment team.

  • Ability to exercise discretion and maintain client and employee confidentiality.

  • Excellent written/verbal communication and interpersonal skills.

  • Flexibility and ability to work a varied schedule including some evenings and weekends.

  • Effective computer skills, including but not limited to, Microsoft Office & Electronic Health Records.

  • The ability to address and resolve conflict in a professional manner.

  • Strong knowledge of and experience with crisis planning.  Confidence and skill in handling crisis situations safely and effectively essential.

  • Ability to make ethical, prudent, and informed decisions in complex situations with attention to the safety of all involved, including staff, clients, and community members.

  • Ability to perform a range of physical motions including but not limited to:

    • lifting and carrying up to 50 lbs.,

    • standing, walking, sitting for long periods of time,

    • kneeling, squatting, and stooping,

    • running for brief periods of time