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DIGITAL COMMUNICATIONS  &  SMS PRIVACY POLICY

Last Updated: 7/24/2025

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At Ryther, we are committed to protecting your privacy and ensuring transparency in how we communicate with you. This policy outlines how we collect, use, and safeguard your information across digital channels—including email, SMS/text messaging, and online forms—and how you can manage your preferences.

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1. Scope of This Policy

This policy applies to all digital communications with Ryther. As a client, partner, vendor, or other associate with Ryther, you agree to receiving the following digital information, including but not limited to:

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  • Email, web sites and online forms

  • SMS and MMS text messages

  • In-app or platform-based messaging (e.g., Microsoft Teams)

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2. Data We Collect

When you opt in to receive messages from us, we may collect:

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  • Your mobile phone number

  • Your name or preferences (if provided)

  • Interaction data (e.g., replies, clicks, or opt-out requests)

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We do not store unsecured credit card data, client records, or medical information.

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3. How We Use Your Information

We use your information to:

 

  • Send appointment confirmations, reminders, and updates

  • Respond to your inquiries

  • Share relevant program or service information

  • Improve our communication services

  • Comply with legal obligations

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4. Security Measures

We use industry-standard technologies such as:

 

  • Secure Socket Layer (SSL) encryption

  • Multi-Factor Authentication (MFA)

  • Secure third-party platforms for donations and messaging

 

While we take reasonable steps to protect your data, no system is 100% secure.

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5. SMS/Text Messaging Terms

Definition: “Text Message Service” includes any messages sent to your mobile number via SMS, MMS, or similar technologies.

 

  • Cost: Ryther does not charge for text messages, but standard message and data rates may apply.

  • Frequency: Message frequency varies based on your interactions and preferences.

  • Consent: By opting in, you agree to receive messages electronically.

  • Opt-Out: You can opt out at any time by replying “STOP” or emailing help@ryther.org.

  • Help: Reply “HELP” for assistance or contact us at 206.517.0234.

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6. Your Rights

Depending on your location, you may have the right to:

 

  • Access or correct your personal data

  • Request deletion of your information

  • Withdraw consent for communications To exercise these rights, contact us at help@ryther.org or call 206.517.0234.

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7. Third-Party Services

 

  • We may use trusted service providers to deliver messages. These providers are bound by confidentiality agreements and do not use your data for their own purposes.

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  • Our website and messages may contain links to third-party sites. Please review their privacy policies before sharing personal information.

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8. Changes to This Policy

 

  • We may update this policy periodically. Updates will be posted here with a revised “Last Updated” date. Continued use of our services indicates your acceptance of the changes.

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Ryther respects your privacy and does not share your mobile phone number, text messages (SMS), or any mobile device data with third parties for marketing, advertising, or unrelated purposes.

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We may use secure text messaging through Microsoft Teams (our HIPAA-compliant communications platform) to send appointment reminders, care coordination updates, or other important information related to your or your child's services. These messages are protected under our Business Associate Agreement with our service providers and are never sold, shared, or used beyond your consented treatment and administrative needs. Standard carrier messaging rates may apply if you reply via regular SMS. You can opt out of non-essential texts at any time by replying STOP or contacting us."

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